“Matuwid na Pamamahala Tungo sa ARMM na Masagana’t Mapayapa”

Tuesday, January 27, 2015

Citizen Charter (Redress Mechanism)

Redress Mechanism

Should there be any failure on the part of DEPED-ARMM to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum. Other types of redress shall be considered commensurate on the impact resulting from non-compliance to the conditions of the charter

Thank you for helping us continuously improve our services.

Procedure of filing complaints/feedback

Please let us know how we have served you by doing any of the following:

Ø  Send your feedback/complaints through e-mail ([email protected]) or text/call us at 09163585010 or 09184904115; or
Ø  Visit the office of the Action Center for Education (ACE), DepEd-ARMM Regional Office.

If you are not satisfied with our service, your written/verbal complaints shall be attended to by the ACE, headed by Mr. Alfhadar J. Pajiji.

Thank you for helping us continuously improves our services.


Citizen Charter (Enrolment in Continuing Education Programs)

Frontline Service: Enrolment in Continuing  Education Programs
A.     Basic Literacy Program (BLP)
B.     Accreditation and Equivalency (A&E)
C.     Radio Based Instruction (RBI)

Clients: Out  of School Youth and Adults, Zero Level Learners
Requirements:
·         1X1 Colored ID Picture (2pcs)
·         Photocopy of Birth Certificate or Baptismal Certificate

Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No noon break)
                                                        During Ramadhan: Monday to Friday

Fees: None
Total Processing Time:
A.     Basic Literacy Program (BLP) - 1 day, 1 hour and 40 minutes
B.     Accreditation and Equivalency (A&E) – 1 hour and 40 minutes
C.     Radio Based Instruction (RBI) - 1 day, 1 hour and 40 minutes

How to avail of the service: Basic Literacy Program

Step No.
Client Step
Agency Action
Responsible Office/ Position
Location of Service
Maximum Duration of Step
1
Submit duly accomplished enrolment form with required documents (e.g. photocopy of certificate of live birth)
Receive enrolment form and documents, and assess/evaluate the educational level attained
Bureau of Alternative Learning System/ Mobile Teachers/
Alternative Learning System ALS Coordinators/
Instructional Managers
Community Learning Center (CLC )
30 minutes
2
Undergo assessment/ screening test to determine entry level
Conduct assessment/screening in basic literacy and functional literacy test (situational analysis)
Identify the learning level attained and group clientele/learners according to their literacy level
Bureau of Alternative Learning System / Mobile Teachers/
Alternative Learning System ALS Coordinators/
Instructional Managers
Community Learning Center (CLC )
1 hour
3
Select schedule of classes most convenient

Inform schedule of classes
Bureau of Alternative Learning System / Mobile Teachers/ Alternative Learning System ALS Coordinators/
Instructional Managers
Community Learning Center (CLC )
10 minutes
How to avail of the service: Accreditation and Equivalency
Step No.
Client Step
Agency Action
Responsible Office/ Position
Location of Office
Maximum Duration of Step
1
Submit duly accomplished enrolment form with required documents (e.g. photocopy of certificate of live birth)
Receive enrolment form and documents, and assess/evaluate the educational level attained
Bureau of Alternative Learning System / District ALS Coordinator/Mobile Teacher
Community Learning Center (CLC )
30 minutes
2
Undergo assessment/ screening test to determine entry level
Conduct assessment/screening in basic literacy and functional literacy test (situational analysis)

Identify the learning level attained and group clientele/learners according to their literacy level
Bureau of Alternative Learning System / District Alternative Learning System Bureau of Alternative Learning System / Coordinators (DALCS)/
Mobile Teachers
Community Learning Center (CLC )
1 hour
3
Select schedule of classes most convenient
Inform schedule of classes
Bureau of Alternative Learning System / District Alternative Learning System Bureau of Alternative Learning System / Coordinators (DALCS)/
Mobile Teachers
Community Learning Center (CLC )
10 minutes
How to avail of the service: Radio-Based Instruction Program
Step No.
Client Step
Agency Action
Responsible Office/ Position
Location of Office
Maximum Duration of Step
1
Submit duly accomplished enrolment form with required documents (e.g. photocopy of certificate of live birth)
Receive enrolment form and documents, and assess/evaluate the educational level attained
District Alternative Learning System Coordinators (DALCS)/
Mobile Teachers
Community Learning Center (CLC )
30 minutes
2
Receive notice of the schedule of ALS School on Air Program
Inform student of schedule of ALS school on air program
10 minutes

Citizen Charter (Enrolment in DepEd-ARMM Alternative Learning System)

Frontline Service: Enrolment in DepEd-ARMM Alternative Learning System
Clients: Out  of School Youth and Adults
Requirements:
1.       2 pcs 1 x 1 colored picture
2.       Photocopy of Birth Certificate or Baptismal Certificate

Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No noon break)
                                                        During Ramadhan: Monday to Friday

Fees: None
Total Processing Time: 2 working days and 1 hour
How to avail of the service:
Step No.
Client Step
Agency Action
Responsible Office/ Position
Location of Service
Maximum Duration of Step
1
Submit name for inclusion in the list of enrollees

Requirements maybe submitted within 5 days after the registration
Record names  and receive requirements of the applicants
Bureau of Alternative Learning System/ Mobile Teachers/
Field Site (normally at barangay halls) Mobile Teachers
Community Learning Center (CLC)
30 minutes


Consolidate the records and requirements


Bureau of Alternative Learning System/ Mobile Teachers/
Mobile Teachers
Community Learning Center (CLC)
1 day
Forward to the Division Office-ALS Supervisor .The Division forwards to the Regional Office.
Bureau of Alternative Learning System/ Mobile Teachers/
Division ALS Supervisor
DepED-ARMM -Regional Office


Community Learning Center (CLC)
1 day
2
Secure schedule of sessions
Schedule the sessions when the minimum numbers has been reached

Bureau of Alternative Learning System/ Mobile Teachers/
Mobile Teachers in coordination with the Barangay Officials
30 minutes

Citizen Charter (Enrolment in Public Pre-School, Elementary and Secondary)

Frontline Service: Enrolment in Public Pre-School, Elementary and Secondary
Clients: Students and Transferees
          
Requirements:

Pre-School and Elementary
·         Birth Certificate for pre-school and Grade I pupils
·         Report Card for Grade II-VI pupils/students

Secondary
·         Birth Certificate for first year students
·         Report Card
·         Certificate of Good Moral Character
·         2 ID pictures for first year

Transferees
·         Certificate of Good Moral Character
·         Forms 137 and 138
·         Reading ability assessment / Placement Test


Schedule of Availability of Service:

      Pre-School and Elementary: Two (2) weeks before the start of the academic school year
     Secondary: April-May

Fees: None
Total Processing Time:
     Pre-School and Elementary:  1 hour and 53 minutes
     Secondary: 1 hour and 53 minutes
How to avail of the service: Pre-School and Elementary Enrolment
Step No.
Client Step
Agency Action
Responsible Office/ Position
Location of Office
Maximum Duration of Step
1
Submit requirement/s
Receive, assess, and evaluate requirement/s submitted
School/ Class Adviser or Enrolling Officer
Designated Classroom  or School Area
10 minutes
2
Undergo assessment test/interview (for Grade I and Transferee)
Conduct assessment test/interview
School/ Class Adviser
Designated Classroom  or School Area
30 minutes
Process result of test/ interview
School/ Class Adviser
Designated Classroom  or School Area
1 hour
3
Receive notice of admission to the school
Provide to client notice of admission
School/ Class Adviser
Designated Classroom  or School Area
3 minutes
4
Enroll and receive books
Accept pupils and distribute books
School/ Class Adviser
Designated Classroom 
10 minutes
How to avail of the service: Secondary Enrolment
Step No.
Client Step
Agency Action
Responsible Office/ Position
Location of Office
Maximum Duration of Step
1
Submit requirement/s
Receive, assess, and evaluate requirement/s submitted
School/ Class Adviser or Enrolling Officer
Designated Classroom  or School Area
10 minutes
2
Undergo reading ability assessment / placement test (for transferee)
Conduct reading ability assessment / placement test
School/ Class Adviser
Designated Classroom  or School Area
30 minutes
Process result of test/ interview
School/ Class Adviser
Designated Classroom 
3
Receive notice of admission to the school
Provide to client notice of admission
School/ Class Adviser
Designated Classroom 
3 minutes
4
Enroll and receive books
Accept students and distribute books
Teacher-in Charge
Designated Classroom 
10 minutes

News Articles

"Matuwid na pamamahala tungo sa ARMM sa masagana't mapayapa"

English - "Good governance for a progressive and peaceful ARMM."

Sinama - "Hap pamarinta tudju ARMM na sambu maka salamat"

Bahasa Sug - "Dan mabuntul tudju pa ARMM masambu iban mahatul"

Meranaw - "Mathitu a kandatu sa ARMM ko katagompiya go kalilintad"