Saturday, January 31, 2015
Tuesday, January 27, 2015
Citizen Charter (Redress Mechanism)
Redress Mechanism
Should there be any failure on the part of MBHTE-BARMM to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum. Other types of redress shall be considered commensurate on the impact resulting from non-compliance to the conditions of the charter
Thank you for helping us continuously improve our services.
Procedure of filing complaints/feedback
Please let
us know how we have served you by doing any of the following:
Ø Send your
feedback/complaints through e-mail (armm.[email protected]) or
text/call us at 09778436560 or 09212993811; or
Ø Visit the office of
the Action Center for Education (ACE), MBHTE-BARMM Regional Office.
If you are
not satisfied with our service, your written/verbal complaints shall be
attended to by the ACE, headed by Ms. Alma Yu.
Thank you
for helping us continuously improves our services.
Citizen Charter (Enrolment in Continuing Education Programs)
Frontline
Service: Enrolment in Continuing
Education Programs
A. Basic Literacy Program (BLP)
B. Accreditation and Equivalency (A&E)
C. Radio Based Instruction (RBI)
Clients:
Out of School Youth and Adults, Zero
Level Learners
Requirements:
·
1X1
Colored ID Picture (2pcs)
·
Photocopy
of Birth Certificate or Baptismal Certificate
Schedule
of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No noon
break)
During Ramadhan: Monday to Friday
Fees:
None
Total
Processing Time:
A. Basic Literacy Program (BLP) - 1 day, 1 hour and 40 minutes
B. Accreditation and Equivalency (A&E) – 1 hour and 40 minutes
C. Radio Based Instruction (RBI) - 1 day, 1 hour and 40 minutes
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How
to avail of the service: Basic
Literacy Program
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Step No.
|
Client Step
|
Agency Action
|
Responsible Office/ Position
|
Location of Service
|
Maximum Duration of Step
|
||
1
|
Submit duly accomplished enrolment form with required documents (e.g.
photocopy of certificate of live birth)
|
Receive enrolment form and documents, and assess/evaluate the
educational level attained
|
Bureau of Alternative Learning System/ Mobile Teachers/
Alternative Learning System ALS Coordinators/
Instructional Managers
|
Community
Learning Center (CLC )
|
30 minutes
|
||
2
|
Undergo assessment/ screening test to determine entry level
|
Conduct assessment/screening in basic literacy and functional literacy
test (situational analysis)
Identify the learning level attained and group clientele/learners
according to their literacy level
|
Bureau of Alternative Learning System / Mobile Teachers/
Alternative Learning System ALS Coordinators/
Instructional Managers
|
Community Learning Center (CLC )
|
1 hour
|
||
3
|
Select schedule of classes most convenient
|
Inform schedule of classes
|
Bureau of Alternative Learning System / Mobile Teachers/ Alternative
Learning System ALS Coordinators/
Instructional Managers
|
Community Learning Center (CLC )
|
10 minutes
|
||
How
to avail of the service: Accreditation
and Equivalency
|
|||||||
Step No.
|
Client Step
|
Agency Action
|
Responsible Office/ Position
|
Location of Office
|
Maximum Duration of Step
|
||
1
|
Submit duly accomplished enrolment form with required documents (e.g.
photocopy of certificate of live birth)
|
Receive enrolment form and documents, and assess/evaluate the
educational level attained
|
Bureau of Alternative Learning System / District ALS Coordinator/Mobile
Teacher
|
Community Learning Center (CLC )
|
30 minutes
|
||
2
|
Undergo assessment/ screening test to determine entry level
|
Conduct assessment/screening in basic literacy and functional literacy
test (situational analysis)
Identify the learning level attained and group clientele/learners
according to their literacy level
|
Bureau of Alternative Learning System / District Alternative Learning
System Bureau of Alternative Learning System / Coordinators (DALCS)/
Mobile Teachers
|
Community Learning Center (CLC )
|
1 hour
|
||
3
|
Select schedule of classes most convenient
|
Inform schedule of classes
|
Bureau of Alternative Learning System / District Alternative Learning
System Bureau of Alternative Learning System / Coordinators (DALCS)/
Mobile Teachers
|
Community
Learning Center (CLC )
|
10 minutes
|
||
How
to avail of the service: Radio-Based
Instruction Program
|
|||||||
Step No.
|
Client Step
|
Agency Action
|
Responsible Office/ Position
|
Location of Office
|
Maximum Duration of Step
|
||
1
|
Submit duly accomplished enrolment form with required documents (e.g.
photocopy of certificate of live birth)
|
Receive enrolment form and documents, and assess/evaluate the
educational level attained
|
District Alternative Learning System Coordinators (DALCS)/
Mobile Teachers
|
Community Learning Center (CLC )
|
30 minutes
|
||
2
|
Receive notice of the schedule of ALS School on Air Program
|
Inform student of schedule of ALS school on air program
|
10 minutes
|
Citizen Charter (Enrolment in DepEd-ARMM Alternative Learning System)
Frontline
Service: Enrolment in DepEd-ARMM Alternative Learning System
Clients:
Out of School Youth and Adults
Requirements:
1.
2 pcs 1 x 1 colored picture
2.
Photocopy of Birth Certificate or Baptismal
Certificate
Schedule
of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No noon
break)
During Ramadhan: Monday to Friday
Fees:
None
Total
Processing Time: 2 working days and 1 hour
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How
to avail of the service:
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|||||
Step No.
|
Client Step
|
Agency Action
|
Responsible Office/ Position
|
Location of Service
|
Maximum Duration of Step
|
1
|
Submit name for inclusion in the list of
enrollees
Requirements maybe submitted within 5 days after
the registration
|
Record names and receive requirements of the applicants
|
Bureau of Alternative Learning System/ Mobile Teachers/
Field Site (normally at barangay halls) Mobile
Teachers
|
Community Learning Center (CLC)
|
30 minutes
|
|
|
Consolidate the records and requirements
|
Bureau of Alternative Learning System/ Mobile Teachers/
Mobile Teachers
|
Community Learning Center (CLC)
|
1 day
|
Forward to the Division Office-ALS Supervisor
.The Division forwards to the Regional Office.
|
Bureau of Alternative Learning System/ Mobile Teachers/
Division ALS Supervisor
|
DepED-ARMM -Regional Office
Community Learning Center (CLC)
|
1 day
|
||
2
|
Secure schedule of sessions
|
Schedule the sessions when the minimum numbers
has been reached
|
Bureau of Alternative Learning System/ Mobile Teachers/
Mobile Teachers in coordination with the Barangay
Officials
|
30 minutes
|
Citizen Charter (Enrolment in Public Pre-School, Elementary and Secondary)
Frontline
Service: Enrolment in Public Pre-School, Elementary and Secondary
Clients:
Students and Transferees
Requirements:
Pre-School
and Elementary
·
Birth Certificate for
pre-school and Grade I pupils
·
Report Card for Grade
II-VI pupils/students
Secondary
·
Birth Certificate for
first year students
·
Report Card
·
Certificate of Good
Moral Character
·
2 ID pictures for
first year
Transferees
·
Certificate of Good
Moral Character
·
Forms 137 and 138
·
Reading ability
assessment / Placement Test
Schedule of
Availability of Service:
Pre-School and Elementary:
Two (2) weeks before the start of the academic school year
Secondary: April-May
Fees:
None
Total
Processing Time:
Pre-School and Elementary: 1 hour and 53 minutes
Secondary: 1 hour and 53
minutes
|
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How
to avail of the service: Pre-School
and Elementary Enrolment
|
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Step No.
|
Client Step
|
Agency Action
|
Responsible Office/ Position
|
Location of Office
|
Maximum Duration of Step
|
|
1
|
Submit requirement/s
|
Receive, assess, and evaluate requirement/s
submitted
|
School/ Class Adviser or Enrolling Officer
|
Designated Classroom or School Area
|
10 minutes
|
|
2
|
Undergo assessment test/interview (for Grade I
and Transferee)
|
Conduct assessment test/interview
|
School/ Class Adviser
|
Designated Classroom or School Area
|
30 minutes
|
|
Process result of test/ interview
|
School/ Class Adviser
|
Designated Classroom or School Area
|
1 hour
|
|||
3
|
Receive notice of admission to the school
|
Provide to client notice of admission
|
School/ Class Adviser
|
Designated Classroom or School Area
|
3 minutes
|
|
4
|
Enroll and receive books
|
Accept pupils and distribute books
|
School/ Class Adviser
|
Designated Classroom
|
10 minutes
|
|
How
to avail of the service: Secondary
Enrolment
|
||||||
Step No.
|
Client Step
|
Agency Action
|
Responsible Office/ Position
|
Location of Office
|
Maximum Duration of Step
|
|
1
|
Submit requirement/s
|
Receive, assess, and evaluate requirement/s
submitted
|
School/ Class Adviser or Enrolling Officer
|
Designated Classroom or School Area
|
10 minutes
|
|
2
|
Undergo reading ability assessment / placement
test (for transferee)
|
Conduct reading ability assessment / placement
test
|
School/ Class Adviser
|
Designated Classroom or School Area
|
30 minutes
|
|
Process result of test/ interview
|
School/ Class Adviser
|
Designated Classroom
|
||||
3
|
Receive notice of admission to the school
|
Provide to client notice of admission
|
School/ Class Adviser
|
Designated Classroom
|
3 minutes
|
|
4
|
Enroll and receive books
|
Accept students and distribute books
|
Teacher-in Charge
|
Designated Classroom
|
10 minutes
|
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"Moral Governance"
English - "Good governance for a progressive and peaceful BARMM."
Sinama - "Hap pamarinta tudju BARMM na sambu maka salamat"
Bahasa Sug - "Dan mabuntul tudju pa BARMM masambu iban mahatul"
Meranaw - "Mathitu a kandatu sa BARMM ko katagompiya go kalilintad"