Redress Mechanism
Should there be any failure on the part of MBHTE-BARMM to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum. Other types of redress shall be considered commensurate on the impact resulting from non-compliance to the conditions of the charter
Thank you for helping us continuously improve our services.
Procedure of filing complaints/feedback
Please let
us know how we have served you by doing any of the following:
Ø Send your
feedback/complaints through e-mail (armm.[email protected]) or
text/call us at 09778436560 or 09212993811; or
Ø Visit the office of
the Action Center for Education (ACE), MBHTE-BARMM Regional Office.
If you are
not satisfied with our service, your written/verbal complaints shall be
attended to by the ACE, headed by Ms. Alma Yu.
Thank you
for helping us continuously improves our services.
