Citizen Charter (Request for Certified True Copy of Personnel Files, Personal Data Sheet, Transcript of Records and Appointment)

Frontline Service: Request for Certified True Copy of Personnel Files, Personal Data Sheet, Transcript of Records and Appointment Clients: Current and Former Officers and Staff of DepEd-ARMM Requirements: ·         Accomplished Request Slip ·         Identification Card (Government Issued) ·         Authorization or Special Power of Attorney (if the request is filed by a representative) Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No noon break)                                                       During Ramadhan: Monday to Friday Fees: None Total Processing Time: 55 minutes
How to avail of the service:
Step No.	Client Step	Agency Action	Responsible Office/ Position	Location of Office	Maximum Duration of Step
1	Accomplish Request slip and submit requirements	Receive the duly filled up Request Slip	Personnel Section/ Administrative Assistant (ADAS)  II	Ground Floor, BAFOSS Office Main Building, ORG Compound	5 minutes
		Classify/ prepare requested documents			15 minutes
		Approve, review, and affix initials to each actionable document	Personnel Section / Chief Personnel Officer III		15 minutes
		Stamp release to each document, assign numbers  to the original copy, copy to be furnished  and the file copy			15 minutes
2	Pick up the requested document	Release the requested  document	Personal Section/ Administrative Aide (ADA) II		5 minutes