Citizen Charter (Request for Certificate of Employment, Service Record and Certification of Leave Credits)

Frontline Service: Request for Certificate of Employment, Service Record and Certification of Leave Credits Clients: Current and Former Officers and Staff of DepEd-ARMM Requirements: ·         Accomplished Request Slip Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No noon break)                                                        During Ramadhan: Monday to Friday Fees: None Total Processing Time: 19 minutes
How to avail of the service:
Step No.	Client Step	Agency Action	Responsible Office/ Position	Location of Office	Maximum Duration of Step
1	Submit the accomplished request slip	Receive the written request and forward to assigned employee	Personnel Section/ Administrative Assistant (ADAS)  II	Ground Floor, BAFOSS Office Main Building, ORG Compound	3 minutes
		Check the record of the requesting party and prepare the Certificate			3 minutes
		Sign certification	Bureau of Administration, Finance and Other Support Services  (BAFOSS) / Director II or Designated Officer-in-Charge		5 minutes
		Forward signed certification for releasing to authorized employee	Personnel Section/ ADAS II		5 minutes
2	Claim certification	Release signed Certificate	Personnel Section/ Administrative Aide (ADA) I		3 minutes