“Matuwid na Pamamahala Tungo sa ARMM na Masagana’t Mapayapa”

Tuesday, January 27, 2015

Citizen Charter (Filing of Complaints or Appeal or Motion for Reconsideration)

Frontline Service: Filing of Complaints or Appeal or Motion for Reconsideration (Legal Unit)
Clients: Any individual with complaint against DepEd-ARMM Officers and Staff (Teaching or Non-Teaching personnel from the Regional Office and from the different divisions
Requirements:

Filing of Complaint

·         Full name and address of the complainant
·         Full name and address of the person/s complained of, as well as his/her/their position/s and office in the DepEd-ARMM
·         A narration of the relevant and material facts which show the acts or omissions as allegedly committed by the person/s
·         Certified true copies of documentary evidence and affidavits of his/her witnesses, if any
·         Certificate of Non-Forum Shopping
·         Complaint shall be under oath

Filing of Appeal

·         Notice of appeal
·         Appeal Memorandum (3 copies)
·         Proof of payment of the appeal fee


Filing of Motion for Reconsideration

·         Motion for Reconsideration

Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No noon break)
                                                      During Ramadhan: Monday to Friday

Fees:
Total Processing Time:  1 Hour and 5 Minutes

                                           Filing of Complaints – 16 minutes
                                           Filing of Appeal – 35 minutes
                                           Filing of Motion for Reconsideration – 15 minutes
How to avail of the service: Filing of Complaint
Step No.
Client Step
Agency Action
Responsible Office/ Position
Location of Office
Maximum Duration of Step
1
File the complaint along with the requirements at the Records Section
Receive the complaint and other documents, if any
Records Section/ Administrative Aide
ADA III
Door 3 from DXAE-FM Radio Station, DepED Compound, ORG Complex
10 minutes
2
Receive the copy of the documents/complaint
Issue the receiving copy of the client
Records Section/ Administrative Aide (ADA) III
1 minute
Forward to the Legal Unit, Office of the Regional Secretary for recommedndation
Office of the Secretary / Chief Admin. Officer III
2nd Floor, Main Bldg. Office of the Secretary, DepED Compound, ORG Complex
5 minutes
How to avail of the service: Filing of Appeal
Step No.
Client Step
Agency Action
Responsible Office/ Position
Location of Office
Maximum Duration of Step
1
File the appeal along with the requirements at the Receiving – Office of the Regional Secretary
Receive the notice of appeal/appeal memorandum and other documents, if any, and require the client to pay the filing fee
Records Section/ Administrative Aide
 ADA III
Door 3 from DXAE-FM Radio Station, DepED Compound, ORG Complex
10 minutes
2
Pay to the cashier
Process payment and issue Official Receipt (O.R.)
Cash Section/ Disbursing Officer I
Regional Educational Learning Center (RELC), ORG Compound
15 minutes
3
Return to the receiving office. Present Official Receipt (OR)
Receive Proof of Payment (O.R.) and the appeal
Office of the Secretary/ Chief Admin. Officer III
2nd Floor, Main Bldg., Office of the Secretary, DepEd Compound, ORG Complex
5 minutes

4
Receive the receiving copy of the appeal
Issue the receiving copy to the client
5 minutes
Forward to the Legal Unit, Office of the Regional Secretary
How to avail of the service: Filing of Motion for Reconsideration
Step No.
Client Step
Agency Action
Responsible Office/ Position
Location of Office
Maximum Duration of Step
1
File the Motion for Reconsideration at the Records Section
Receive the Motion for Reconsideration and issue the receiving copy to the client
Records Section/ Administrative Aide
 ADA III
Door 3 from DXAE-FM Radio Station, DepED Compound, ORG Complex
10 minutes
Forward to the Legal Unit, Office of the Regional Secretary for recommendation
Office of the Secretary/ Chief Admin. Officer III
2nd Floor, Main Bldg., Office of the Secretary, DepED Compound, ORG Complex
5 minutes

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"Matuwid na pamamahala tungo sa ARMM sa masagana't mapayapa"

English - "Good governance for a progressive and peaceful ARMM."

Sinama - "Hap pamarinta tudju ARMM na sambu maka salamat"

Bahasa Sug - "Dan mabuntul tudju pa ARMM masambu iban mahatul"

Meranaw - "Mathitu a kandatu sa ARMM ko katagompiya go kalilintad"