Citizen Charter (Application for Certification, Authentication and Verification [CAV] of Scholastic Records Clients: Students of both Public and Private Secondary Schools)

Frontline Service: Application for Certification, Authentication and Verification (CAV) of Scholastic Records Clients: Students of Secondary Schools (both Public and Private) Requirements: For Students in Both Public and Private Schools (in 3 authenticated copies and bring original copies) ·         Student Permanent Records (F-137) ·         Diploma (Certification of Enrolment for Undergraduates) ·         Certification from the School Principal ·         Certification from the Schools Division Superintendent ·         Passport Size Pictures – 2 pieces (White Background/Studio Taken) ·         Birth Certificate Schedule of Availability of Service: Monday to Friday, 8:00AM to 5:00PM (No noon break)                                                       During Ramadhan: Monday to Friday Fees: P30.00 Total Processing Time: 49 minutes
How to avail of the service:
Step No.	Client Step	Agency Action	Responsible Office/ Position	Location of Office	Maximum Duration of Step
1	Submit filled up Application Form and the required documents	Receive the duly filled up Application Form and check submitted requirements for completeness	Bureau of Secondary Education/ Program Coordinator	Door 1 from Main Gate in front of DOT building, DePED Compound, ORG Complex	10 minutes
		Verify authenticity of documents submitted and process application			10 minutes
		Advise applicant to pay the required fee			10 minutes
2	Pay to the cashier and receive official receipt	Process payment and issue Official Receipt (O.R.)	Cash Section/ Disbursing Officer I	Regional Educational Learning Center, ORG Compound	5 minutes
3	Present O.R. to the Bureau of Secondary Education	Receive Proof of Payment (O.R.) and attach to the documents	Bureau of Secondary Education/ Program Coordinator	Door 1 from Main gate, in front of DOT Bldg.	2 minutes
		Approval/signature by the Bureau Director	Bureau of Secondary Education / Director	Door 1  from Main gate, in front of DOT Bldg.	5 minutes
		Forward to the records section for stamping and appropriate recording	Bureau of Secondary Education/ Program Coordinator	Door 1 from Main gate, in front of DOT Bldg.	2 minutes
		Inform client through text or call to claim CAV			5 minutes
4	Claim CAV	Release of CAV	Bureau of Secondary Education/ Program Coordinator		5 minutes